FAQ

🛒 Orders

1. How do I place an order?
Simply browse our collections, add your favorite items to your cart, and proceed to checkout. Follow the payment steps to complete your order.

2. Can I change or cancel my order?
Orders can only be changed or canceled within a short time after placing them. Please contact us immediately at support@[yourstore].com.

3. How do I know my order was successful?
You will receive an order confirmation email or SMS once your payment has been processed.

🚚 Shipping

4. How long does delivery take?
Standard shipping usually takes 3–7 business days. Express shipping takes 1–3 business days. Delivery times may vary based on your location.

5. Do you offer free shipping?
Yes, we offer free standard shipping on qualifying orders (minimum purchase may apply).

6. How can I track my order?
Once your order ships, you will receive a tracking number via email or SMS.

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💳 Payments

7. What payment methods do you accept?
We accept debit/credit cards, bank transfers, and other secure payment options available at checkout.

8. Is my payment information secure?
Yes. We use secure encryption and trusted payment gateways to protect your information.

🔄 Returns & Refunds

9. What is your return policy?
Items must be unused, in original packaging, and returned within the specified return period. Please review our Return Policy page for full details.

10. How long does it take to receive a refund?
Refunds are processed after inspection and may take 3–7 business days to reflect, depending on your bank or payment provider.

📦 Products

11. What if I receive a damaged item?
Please contact us within 48 hours of delivery with clear photos of the damaged item. We will arrange a replacement or refund.

12. Are your products covered by warranty?
Some items include a manufacturer’s warranty. Details will be provided on the product page where applicable.