Politique d’expédition

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You will receive an email or SMS confirmation once your order has been processed.

2. Shipping Methods & Delivery Times

We offer multiple shipping options — delivery time starts after your order has shipped:

Standard Shipping

  • Delivery: 3–7 business days

  • Affordable and reliable.

Express Shipping

  • Delivery: 1–3 business days

  • Faster delivery for urgent needs.

Free Shipping

  • Free on orders over a specified amount (e.g., ₦25,000)

  • Applies to standard shipping only.

Note: Delivery times are estimates and may vary due to weather, carrier delays, or customs.

3. Shipping Rates

  • Standard Shipping: Flat rate (e.g., ₦1,500)

  • Express Shipping: Flat rate (e.g., ₦3,000)

  • Free Shipping on qualifying orders

Actual rates may vary based on item size, weight, and destination.

4. Tracking Information

  • Once your order ships, you’ll receive a tracking number by email or SMS.

  • You can track your shipment on the carrier’s website.

5. International Shipping

  • We ship internationally (where available).

  • Delivery times and fees vary by destination.

  • Customer is responsible for customs duties, taxes, or import fees.

6. Delays & Exceptions

  • We are not responsible for carrier delays beyond our control.

  • If your package is delayed, you can contact the carrier with your tracking number.

7. Lost or Damaged Items

  • If your order arrives damaged, contact us within 48 hours with photos.

  • For lost packages, we will assist with the carrier to investigate.